PeptidesPayment DocsDisputes and refunds
PeptidesPayment fights chargebacks on your behalf. Here is the part you help with, and how refunds work.
Because PeptidesPayment is the merchant of record, we handle payment disputes with the card networks for you. You are not on your own with a chargeback.
Chargebacks
When a buyer's bank opens a dispute, PeptidesPayment represents the order. Your part is to supply evidence, most often proof that the order shipped and was delivered.
You submit evidence yourself in the disputes area of your PeptidesPayment dashboard as soon as a dispute is open. Submit it well before the bank's deadline, and we recommend at least 72 hours ahead so our team has time to review and respond. The stronger and earlier your evidence, the better the outcome.
- If the dispute is won, there is no impact to you.
- If it is lost, the disputed amount is deducted from your next payout.
Keeping accurate fulfillment and tracking records is the single best thing you can do to win disputes.
Refunds
Refunds are issued from your PeptidesPayment dashboard by your team. PeptidesPayment processes the refund to the buyer and notifies them. A refunded amount is reflected in your ledger and reduces the related payout.
Getting paid
When your money arrives, and how a payout becomes eligible.
Create a cart from a custom storefront payload POST
Creates a cart from a fully computed payload for a custom storefront (not Shopify or WooCommerce). All monetary values must be sent as integer minor units (cents for 2-decimal currencies, fils for KWD, BHD, OMR, JOD, and TND). See the Custom store guide for the full field contract.